Our Services

Property Management

‘Good business leaders create a vision, articulate the vision, passionately own the vision and relentlessly drive it to completion’ – Jack Welch

Setting up, listing and managing your own holiday rental property can be stressful and time consuming.

Swell Stayz is a locally owned and operated holiday management group offering a complete professional holiday rental service achieving maximum returns on your property.

We consider communication with owners imperative to a great working relationship so we encourage clients to express their ideas and requirements and we follow through with results.

Our strength in customer service and our attention to detail ensures trouble free management and a positive guest experience. We take away the stress and worry of managing your holiday rental, leaving you free to use your valuable time elsewhere.

Our services include:-

  • Property listing on multiple platforms generating maximum exposure and resulting in more bookings.
  • Thorough vetting of all guests.
  • Detailed property description highlighting your homes many features to appeal to guests.
  • Prompt response to booking enquiries, communications prior to arrival and during guest stays and post stay reviews.
  • Full management of guest payments and host payouts.
  • Property inspections after each guest stay is completed.
  • 24/7 luxury concierge service taking complete care of your guest.
  • Full cleaning service including linen change over and restocking of essential items.

Additional services include:-

  • Professional advice to help you set up your property as a competitive holiday rental.
  • Interior styling service ranging from simple advice to full house styling
  • Professional photography to highlight your homes features
  • Co-ordination of garden, maintenance and trade services ensuring property is well maintained
    • Complimentary lawn & basic maintenance services – terms & conditions apply

Our Swell Stayz values are:-

  • Professional and personalised management with competitive rates and higher quality service
  • Commitment to customer service and guest experience
  • Honest and reliable with local market knowledge

Guest Experience and Services

‘Customers are absolutely everything. Without them there is no business’ - Harvey Mackay

We understand the importance of positive a guest experience and we strive to provide you with a complete five star holiday experience leaving wonderful memories of your stay.

We guarantee that our homes will be presented with thought and precision to detail ensuring that you enjoy a comfortable relaxing time with us.

With years of local experience we are able to provide you with recommendations of local restaurants, cafes or bars, attractions, events and experiences.

How do we achieve a quality guest experience?

  • Preparation and attention to detail is the key to providing an exceptional guest experience
  • All properties are thoughtfully decorated and presented for your enjoyment
  • Full concierge with on call services available

Specials & Guest experiences

  • Winter hideaway discount packages.
    • Stay at one of beautiful homes during the winter months & enjoy big savings
  • Guest experience packages:-
    • Spa retreat packages of your choice can be added to your stay
    • Guided winery tours
    • Concert packages

All guest experiences are subject to availability and will attract additional fees. Contact us to find out more

Local knowledge and experience

  • Having lived on the Surf Coast for a number of years we are happy to recommend the best quality restaurants and cafes and can offer suggestions for best options for any occasion. We are happy to make a reservation for you as well.
  • Ask us about local attractions including walks, markets, kid’s activities and family friendly beaches.
  • All year round there are great reasons to visit the Surf Coast, Bellarine Peninsula and Geelong. Summer is fun on the beach but imagine a winters morning waking to the sound of the waves, then enjoying a wonderful brunch nearby, drive along Great Ocean Road ,stopping at each town for a look through there precincts .
  • Experience an Ottways walk and spot a koala or kangaroo and other wildlife that call this wonderful area home.